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Support / Membership FAQ

How do I close/cancel my account?
We're sorry to hear anyone would want to cancel their free account, but we understand it happens. If you have a minute to send us a note or comment on how we could improve, we would certainly appreciate it.

We do not normally delete or disable accounts by email for security reasons. However, you have the ability to disable your own account on Snapolis simply by making your currenet category (Model, Photographer, Makeup Artist) 'Inactive'. Just follow these steps:
  1. Login to Snapolis.
  2. Click 'User Information' at the top of the page.
  3. Click whichever link you registered as: Photographer, Model, or Makeup Artist.
  4. In the profile page, simply click 'Inactive' and 'Save'.

Your account will then be invisible from all browsing and searching, and you won't be contacted by us. After a period of 'inactive' status, your account will be automatically deleted.

Keywords: Cancel Account

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